Returns, Exchanges, and Refunds
At Design Jadugar, we strive to provide the best possible experience for every customer.
At the design stage: You can replace or remove any product in the tentative quotation while discussing designs with your team, i.e., before order placement.
At the order stage: Since many items are custom-made or ordered specifically for your project, we cannot typically cancel, replace, or modify items once the order is placed. However, our team will thoroughly discuss all items with you before placing orders to ensure accuracy.
Product Returns/Exchanges:
If you receive a damaged or defective product, or if it doesn’t match the agreed-upon specifications, please contact us within 7 days of delivery. We will assess the situation and offer one of the following options:
Rectification/Replacement: We will repair or replace the damaged or defective product.
Refund: In certain circumstances, we may offer a refund for the returned product.
Pre-conditions for Returns/Exchanges:
- All products must be returned unused and in their original packaging (if applicable).
- Proof of purchase (invoice or order confirmation) is required.
- Custom-made or bespoke items may not be eligible for return or exchange.
- Damages or defects not reported within 7 days of delivery may not be covered.
- Modular kitchens and wardrobes, being custom-made, are generally not returnable or exchangeable, except in cases of significant manufacturing defects.
- Services are generally not refundable.
How to Request a Return/Exchange:
Please contact us at care@designjadugar.com or +91 9409812103 within 7 days of receiving your order to initiate a return or exchange request.
Inspection Policy:
We will arrange for an inspection of the returned item(s) as soon as possible.
Replacement Timeline:
The timeline for replacements will vary depending on the product and availability. We will keep you informed of the progress.
What is a Delay Penalty?
Delays and Penalties:
We understand that project timelines are important. We strive to complete projects within the agreed-upon timeframe. However, unforeseen circumstances can sometimes cause delays. We will communicate any potential delays to you as soon as possible and will work diligently to minimize their impact.
Delay Penalty
If a project is delayed beyond the agreed-upon completion date due to reasons within our control (excluding force majeure events as defined below), we may offer a delay penalty. This penalty, if applicable, will be calculated as 0.25% of the total project value per week of delay, up to a maximum of 1.5% of the total project value. The specific terms of the delay penalty, including any grace periods and exceptions, will be detailed in your project contract.
When is the Delay Penalty not applicable?
He delays penalty will not apply in the following circumstances:
Client-Caused Delays: Delays caused by the client, including but not limited to:
Changes to the design or scope of work after the contract is signed.
Delays in providing necessary approvals or information.
Delays in site preparation or access.
Delays in payments as per the agreed schedule.
Force Majeure:
Events beyond our reasonable control, including but not limited to:
Natural disasters (e.g., floods, earthquakes).
War, riots, strikes.
Governmental actions.
Supply chain disruptions.
Pandemics or epidemics.
Other unforeseen circumstances.
Third-Party Delays: Delays caused by third-party vendors or contractors not directly under our control.
Other Exceptions: Any other exceptions specifically mentioned in your project contract.
We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:
Natural disasters (e.g., floods, earthquakes)
War, riots, strikes
Governmental actions
Supply chain disruptions
Pandemics or epidemics
Other unforeseen circumstances