Design Jadugar Warranty

Design Jadugar Quality Promise

With Design Jadugar, design without any worries, always.

The unparalleled Design Jadugar warranty assures you a premier home design experience. Under this, we provide a comprehensive warranty, including modular systems, furniture, on-site services & more*. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects.

FAQ

1. Does Design Jadugar offer a warranty on home interiors?

Yes. Design Jadugar offers a comprehensive warranty, including modular systems, furniture, on-site services & more.

2. What products and services does the Design Jadugar warranty cover?

The warranty offerings by Design Jadugar are as follows:

Modular kitchens	Flat 7-year warranty
Modular wardrobes	Flat 7-year warranty
Modular storage like TV unit, vanity & more	Flat 7-year warranty
Semi-modular products (metal-based)	Flat 7-year warranty
Design Jadugar sofas	Up to 3-year warranty
Design Jadugar furniture	Up to 1-year warranty
On-site services	Up to 1-year warranty
Home improvement solutions	Based on the brand

*Applicable for all PIDs with Full Order Confirmed (FOCs) date of 01st April 2025 or later, and all PIDs with a Handover with no snags (HONS) date of 1st April 2025 or later, irrespective of the FOC date.

3. Does Design Jadugar offer a warranty on services? What does it cover?

Design Jadugar offers a warranty for a period of one year on services like custom woodwork, electrical work, plumbing work, civil and demolition.

4. How can I claim a warranty?

You can call us at +91 9409812103 or email us at care@designjadugar.com to register your warranty claim.

5. What are the prerequisites of the Design Jadugar warranty?

In the event of repair, the Design Jadugar Warranty is valid only if you possess digital or physical proof of complete payment, and/or you have signed the handover document at the time of installation.

6. What if I lose my bill or Design Jadugar warranty information?

Don’t worry! In case you lose your physical customer contract or Design Jadugar Warranty information, you can request the information by contacting Design Jadugar customer support.

7. Can I renew my warranty once it expires?

No. Currently, we are not offering any extension or renewal of the Design Jadugar Warranty.

8. Will I be charged if I need any services after the end of the Design Jadugar Warranty period?

We are happy to provide after-sales services even after your Design Jadugar Warranty period expires. The service charges would be minimal, and material charges may be incurred (if anything needs to be replaced).

9. Are customized products, provided by Design Jadugar covered under the Design Jadugar Warranty?

Customized products offered by Design Jadugar are not covered under the Design Jadugar Warranty unless otherwise specified in your contract.

10. Are decor products and accessories provided by Design Jadugar covered under the Design Jadugar Warranty?

Some decor products and accessories may or may not come under manufacturer warranty, depending on the products. Please speak to a Design Jadugar authorized representative to find the manufacturer’s warranty period of any such product, not listed above.

11. How should I notify Design Jadugar regarding any damage?

Notify Design Jadugar via phone +91 9409812103 or email care@dsignjadugar.com within 3 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time can void the Design Jadugar warranty.

12. What is the Design Jadugar warranty governed by?

The Design Jadugar Warranty is governed by a rigorous quality control process at different stages like manufacturing, delivery, and installation to ensure the delivery of the highest quality home interiors for you. The full terms and conditions are outlined in your contract.

Contact Us

Address: 504, Athena Avenue,

Devnagar, Sarkhej – Gandhinagar Hwy,

behind Jaguar Showroom, Gota,

Ahmedabad, Gujarat 382481

Phone no. +91 9409812103

Email Address: care@designjadugar.com

Modular Systems Warranty

Flat 10-year warranty on modular and semi-modular kitchens, wardrobes, storage, hardware, and accessories.

Product Terms	No. of Years	Claim
Cabinets, shutters, drawers, and panels	10 years	100% replacement – free of cost
Hardware and Accessories	10 years	free of cost

Design Jadugar will honor its warranty when:

The product supplied and installed is properly maintained and used for normal domestic use.
The product is still owned by the original purchaser.
The product is still at its original installed position and location.
The warranty has not expired, subject to limitations set forth through Design Jadugar terms & conditions.

The Design Jadugar warranty does not include:

Any labour, installation, or transportation costs or any responsibility for damage that Design Jadugar considers as natural wear and tear of finishes and surfaces.
Any products used or installed in conjunction with Design Jadugar kitchen/wardrobe/modular storage, such as electrical & plumbing fixtures, countertops, and appliances. Any use of Design Jadugar cabinetry or component parts which are contrary to instructions furnished by Design Jadugar will void this warranty.
Any cabinetry or component parts that Design Jadugar considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures, and continuous contact with water, high moisture levels, or use of harsh and/or abrasive cleaning chemicals.
Normal incidental deterioration like nicks, cuts, scratches, and abrasions resulting from normal use during the standard life of the product.

Design Jadugar will not be held responsible for any claims arising out of defects due to material or workmanship of products not listed under claim terms.

The Design Jadugar warranty does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use.

Design Jadugar reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.

The scope of the Design Jadugar warranty cannot be changed or broadened by any authorized representative of Design Jadugar.

Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the Design Jadugar product line at the time of the claim. If a claim is filed after a Design Jadugar product becomes obsolete or discontinued, Design Jadugar will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.

Notify Design Jadugar via phone or email within 10 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time will void the Design Jadugar warranty.

Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Design Jadugar representative. The decision will be made following an inspection by the representative whether to repair on-site or return the product to the factory for refurbishing/replacement.

Liability: Design Jadugar will make all efforts to replace/repair the said defect within a reasonable period. Design Jadugar will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application, or installation. In no event shall the liability of Design Jadugar, under this warranty, exceed the purchase price of the product or its replacement.
The warranty is not renewed in cases where the Design Jadugar modular cabinets or components are replaced in part or whole during the said warranty period. The replaced parts will continue to be covered under our warranty only till the remainder of the period as indicated in its respective table. Barring components that carry a lifetime warranty, the warranty for any product under any circumstances will not exceed a period of 10 years (for modular wardrobes & storage) and 10 years (for kitchens) from the date of possession.
The terms and conditions are governed by the laws of India. Ahmedabad ,Gujarat courts shall have exclusive jurisdiction to settle any claim or dispute that might arise out of or in connection with these terms and conditions.

Furniture (Sofas)

To know the brand of your product, please refer to the product’s attributes/information or speak to your authorized Design Jadugar representative.
The Design Jadugar warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, colour fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or improper use and maintenance.
This warranty is applicable to sofas, including but not limited to 1, 2, and 3-seater sofas, sectionals, ottomans, and sofa cum beds.
7 Years warranty on any borer/termite issues in solid wood furniture by the brand ‘Design Jadugar’.
Notify Design Jadugar within 10 days of detecting any defect via phone or email.

All Other Furniture

This warranty is applicable to all other furniture by the brand ‘Design Jadugar’ and Brand Partners. To know the brand of your product, please refer to the product attributes/information, or speak to your authorized Design Jadugar representative.

The Design Jadugar warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, colour fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or improper use and maintenance.

The following are not considered as defects: natural wood characteristics such as variations in grain, colour, mineral streaks, and knots.

This warranty is applicable to furniture including, but not limited to, upholstered furniture, solid wood furniture, coffee tables, beds, headboards, dining tables and chairs, accent chairs, metal furniture, and outdoor furniture.

Brand Partners may offer additional warranties on certain products or parts of the furniture. Please contact an authorized Design Jadugar representative to learn more.

Lifetime warranty on any borer/termite issues in solid wood furniture by the brand ‘Design Jadugar’.

Notify Design Jadugar within 10 days of detecting any defect via phone or email.

Services

Design Jadugar provides a service warranty for up to 1 year. This warranty is governed by Design Jadugar’s Quality Standards.

*Applicable for all projects with full order conversions dated 01/04/2025 or later.

Warranty Limitations and Exclusions

This warranty does not cover certain natural characteristics of wood, normal wear, or damage from external factors, including but not limited to the following:

Natural Wood Characteristics:

Wood Traits: Variations in grain, colour, mineral streaks, and knots are inherent in wood and highlight its natural beauty.

Seasonal Wood Movement: Wood expands and contracts with humidity changes, leading to minor adjustments like hairline cracks at door joints or slight panel movements. These traits are typical for wood cabinetry and do not qualify as defects. To support wood stability, maintain relative humidity at 40-50% year-round.

Colour Changes Over Time: Sunlight, smoke, cleaning agents, and environmental factors may alter wood’s colour or texture gradually over time. These changes are expected and are not defects.

Moisture and Water Damage: Damage due to water exposure from leaks, high humidity, seepage, or prolonged contact with water from any source, including user negligence (e.g., unaddressed spills or wet conditions), is excluded.

3.Pest Infestation: Damage caused by termites, ants, fungal infestations, wood borers, or similar pests.

4.Rust or Corrosion: Corrosion of hardware or metal parts due to high moisture, exposure to improper chemicals, or lack of maintenance.

5.Incorrect Use or Unauthorized Modifications:

Alterations, repairs, or modifications by unauthorized personnel.
Use of cabinetry or parts for unintended purposes or in extreme conditions.
Damage from using abrasive or corrosive cleaning agents or any cleaning chemicals not approved by Design Jadugar.

6.External Installations and Modifications:

Non-Design Jadugar Accessories: Issues related to non-Design Jadugar accessories (e.g., countertops, lighting, plumbing) used with cabinetry.
Post-Installation Adjustments: Any structural changes or cabinet removal following the initial installation can void the warranty.

7.Outdoor and Weathering Effects:

Exterior Woodwork: Custom wood installations exposed to sunlight, rain, or outdoor conditions.
Stone Countertops: Stones like granite used for countertops are excluded from this warranty.

8.Uncontrollable or External Factors:

Cosmetic damage, such as small cuts, scratches, or dents, is not covered.
Damage from external or uncontrollable events, such as Acts of God (e.g., fire, floods, extreme weather), improper storage, accidents, or vandalism, is excluded.

9.Wear and Tear:

Cushion Wear: Softening or flattening of cushions and foam with regular use.
Colour Fading: Fading or discoloration of finishes or upholstery from sunlight exposure.
Cosmetic Damage: Cuts, scratches, dents, and abrasions from regular use or accidental impacts are considered natural wear and tear and are not covered under warranty.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

1.Report Defects Promptly: Notify Design Jadugar within 3 days of discovering a defect. Claims submitted after this period may be ineligible.

2.Labor and Repair Costs: Repair labour rates align with current market standards and are determined based on either per square feet or daily rates assessed by Design Jadugar. These rates are non-negotiable.

3.Replacement Parts Availability: Design Jadugar will replace materials or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

Design Jadugar cannot guarantee exact color or texture matches for replacements due to the natural variability of materials and finishes over time. Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

1. Ensure Accessibility
Provide access to the affected area for Design Jadugar representatives to conduct inspections and repairs.

2. Make the Property Accessible
Allow Design Jadugar or its authorized representative(s) to perform inspections and necessary repairs.

3. Follow Care Guidelines
Adhering to Design Jadugar’s care guidelines is essential to maintain warranty coverage eligibility.
Non-compliance may void warranty claims.

4. Exclusions – The Warranty Shall Not Cover Defects Arising from Factors Beyond Design Jadugar’s Control, Including but Not Limited To:

Natural calamities such as earthquakes, cyclones
Vandalism
Acts of God
Abuse or negligence by the customer
Normal wear and tear
Surfaces with contaminants
Failure or defects in the structure or previous coating
Any other external factors

5. No Tampering Before Inspection
Design Jadugar reserves the right to carry out inspections and perform necessary tests through its representatives or authorized personnel.
Customers must not perform repairs or tamper with any part of the product/service prior to inspection.

6. Timelines for Repairs
Design Jadugar will make its best efforts to complete repair work promptly but does not assume liability for any delay in this regard.

7. Control Over Repairs – At Design Jadugar’s Sole Discretion:

It may control or monitor the repair process as per its specifications and instructions.
It may appoint a contractor or approve the contractor selected by the customer.

8. Limitation of Warranty
There are no warranties, express or implied under law, beyond the terms set out in this document.

9. On-Site Support Requirements
The customer is expected to provide basic necessities at the site (if applicable) such as:

A stool or ladder
A bucket
Water (to mix the paint)

10. Decision Authority for Repairs
All decisions regarding whether a component should be repaired (in part or whole) rest solely with the authorized Design Jadugar representative, based on their inspection.

11. Product Availability Consideration
Repairs are subject to the current product offerings within the Design Jadugar line at the time of the claim.

Electrical

The Design Jadugar warranty protects your home against any product defects or workmanship issues in electrical work for a period of up to 1 year. The warranty will be applicable to the following product list:

Cabling (TV, CAT6,)
Circuit wiring (electrical wiring)
Electrical fixture installation (fan, lights, exhaust fan, etc.)
New electrical point
Relocation of electrical point

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

Electrical Short Circuits or Tripping: Unintended short circuits or circuit tripping due to installation or material defects.
Loose Electrical Contacts: Faulty connections in plugs, switches, or circuit components that result in loose contacts.
Installation Defects: Errors in initial wiring, circuit work, or fixture installation within Design Jadugar’s designated scope.

Warranty Limitations and Exclusions

Eligibility for Warranty Coverage
Coverage applies only if the total value of electrical work exceeds ₹25,000/- and Design Jadugar representatives have confirmed there are no issues with voltage fluctuation or input power sources.
Customers must use only Design Jadugar-recommended wiring and appropriate appliances for the designated ports and points to qualify for this warranty.
Power Supply and Input Voltage Issues
Faults due to main power supply fluctuations or incorrect input voltage are not covered.
Failures caused by any issues with the main power source or improper input to the mains are excluded from this warranty.
Moisture and Water Damage
Electrical failures resulting from water penetration—such as leaks, capillary rise from ground level, or continuous dampness affecting electrical components—are excluded from the warranty.
Physical Damage or Mishandling
Damage to conduits, wires, switches, or plates caused by physical impact, mishandling, or other external factors is not covered.
Any modifications, repairs, or adjustments made by individuals other than a Design Jadugar-authorized representative will void the warranty.
Non-Design Jadugar Electrical Components
Installation and maintenance of main lines, power provisions, or heavy-duty cables connecting to the main distribution board (DB) are not covered.
Any such work carried out by Design Jadugar upon customer request is limited to a one-year warranty.
Only electrical work within the Design Jadugar-installed wiring from the main DB to other areas of the home is covered.
All cable work up to the main DB is the customer’s responsibility.
Improper Use or Overloading
Failures resulting from misuse of electrical points, connecting incompatible appliances, or overloading Design Jadugar-installed points are not covered under this warranty.
Product Availability and Replacement Limitations
Replacement of electrical components (such as wiring, switches, conduits) is subject to market availability.
Design Jadugar will strive to match the original SKU; however, if an identical replacement is unavailable, a similar SKU may be used—even if it is from a different brand.
Environmental and Uncontrollable Factors
Damage resulting from environmental conditions beyond Design Jadugar’s control—such as floods, fires, or Acts of God—is not covered.
Issues caused by structural or ground movements that lead to displacement of wiring or conduits are also excluded.

Plumbing

The Design Jadugar warranty protects your home against any product defects or workmanship issues in plumbing work for a period of up to 1 year. The warranty will be applicable to the following products:

Plumbing fixture installation
Plumbing inlet/water point creation or relocation
Plumbing outlet/drain point creation or relocation
Plumbing line package (water line/drain line supply and installation)
Plumbing fixture installation package

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

Leakage in Plumbing or Sanitary Pipes: Any leaks occurring in plumbing or sanitary pipes installed by Design Jadugar.
Manufacturing Defects in Plumbing or Sanitary Pipes: Flaws in the materials of pipes themselves that impact functionality.
Clogging Due to Improper Installation: Blockages or clogs caused by errors in the initial installation of the plumbing system.

Warranty Limitations and Exclusions

This warranty does not cover issues caused by external factors, misuse, or non-Design Jadugar components. Warranty coverage will become void subject to specific conditions, including but not limited to the following:

1.Eligibility for Warranty Coverage:

Coverage applies if the total value of plumbing work exceeds 25,000/-, following a satisfactory inspection by a Design Jadugar representative.
The warranty is valid only if the customer uses the entire plumbing system execution by Design Jadugar without modifications or replacements by unauthorized personnel.

2.Water Quality and Environmental Conditions:

Plumbing failures arising from poor water quality, such as mineral deposits or chalk buildup due to hard water, are not covered.
Issues caused by water penetration from ground-level capillary rise, persistent leaks, seepage, or continuous surface dampness are also excluded.

3.Physical Damage or Mishandling:

Damage resulting from physical impact, mishandling, or external factors affecting pipes, fittings, or other plumbing components is not covered.
Any modifications, repairs, or adjustments to the plumbing system made by individuals other than a Design Jadugar-authorized representative void this warranty.

4.External Plumbing Work:

Plumbing Supply and Drainage Works: Plumbing systems from terrace to floor or floor to ground, including ducts, main supply lines, drainage systems, sewage pipes, soak pits, and excavation/backfilling work, fall under customer responsibility. Any such work done by Design Jadugar at the customer’s request is limited to a 6-month warranty.

5.Non-Design Jadugar Components:

Fixtures Not Supplied by Design Jadugar: If any materials like tiles, taps, or fittings were not supplied by Design Jadugar, the client must provide these items during any repair work.

6.Scaling and Fixture Wear:

Scaling or deposits on taps, shower heads, faucets, and other stainless steel, chrome, or metal components due to water quality issues are not covered.
Any material failure or wear due to prolonged exposure to water quality issues or improper maintenance is excluded.

7.Product Availability and Replacement Limitations:

Replacement for plumbing components, such as pipes and accessories, depends on market availability. Design Jadugar will attempt to provide the original SKU; however, if an exact replacement is unavailable, a similar SKU may be provided, though brand or model may vary.

8.Environmental and Uncontrollable Factors:

Damage from environmental factors outside Design Jadugar’s control, such as Acts of God (e.g., floods), or issues caused by contaminants on surfaces, is excluded.
Issues caused by external factors, such as structural or ground movements leading to pipe displacements, are also excluded.

Civil and Demolition

The Design Jadugar warranty protects your home against any product defects or workmanship issues in civil and demolition work for a period of up to 1 year. The warranty will be applicable to the following product list:

Brick/block wall
Core cutting
Demolition
Door/window frame (stone)
Floor polish
L-angles supply and installation
Mosaic tiling/designer tiling
PCC
Plaster (internal)
Platform installation (kitchen, bathrooms)
POP grooves
Site bull marking
Skirting installation
Stone installation (not including stones, e.g., granite, etc., used for kitchen countertop installation)
Tile installation (wall and floor)
Wall punning
Stone cladding
Levelling and water leakage issue in countertop: water backflow due to improper installation of countertop or leakage of water at the epoxy joints with kitchen sink

Warranty Limitations and Exclusions

This warranty does not cover issues caused by external conditions, improper maintenance, or factors beyond Design Jadugar’s control. Warranty coverage will become void subject to specific conditions, including but not limited to the following:

1.Eligibility for Warranty Coverage:

This warranty applies only if the total value of civil work in the project exceeds 25,000/-.
Coverage is valid only if the customer maintains the area as per Design Jadugar’s recommendations and follows care guidelines provided at the time of installation.

2.Wear, Tear, and Environmental Exposure:

Damage resulting from harsh environmental conditions, excessive moisture, or maintenance with acids or abrasive brushes is not covered.
Natural wear and tear of materials, stains, or strains on tiles due to regular use are excluded from warranty coverage.
Tile or marble slippage due to natural bending or flexing of materials over time is not considered a failure.

3.Structural and Water Damage:

Cracks, damages, or any deterioration caused by structural issues in the building or water leakage behind tiles or plaster are excluded.
Excessive water exposure, seepage, or damage due to internal leakage not within Design Jadugar’s installation scope is not covered under this warranty.

4.External Installations and Surfaces:

Civil work completed on external walls, external surfaces, or outdoor areas is outside the warranty’s coverage.

5.Granite, Stone Countertops, and Shelves:

Any installation issue like backflow of water due to improper installation of counter stone or leakage of water due to improper epoxy grouting would be covered for a period of 6month only. Defects arising in the product itself are not included.

6.Product Replacement Limitations:

Tile or material replacements are based on current availability. Design Jadugar will make best efforts to provide an exact match; however, if the original SKU is unavailable, a similar SKU may be provided, and the brand or model may vary.

7.Tiling Work Limitations:

Hollowness in Tiles: Hollow sounds or detected gaps in tiles after 6 months of handover are not covered.
Colour Fading and Shade Variations: Color changes or fading in tiles after 6 months of installation and variations in tile shades are expected over time and are excluded from this warranty.
External Tiles: Issues with tiles installed on external surfaces, including outdoor areas, are not covered.

Painting

The Design Jadugar warranty protects your painting work against workmanship defects for a period of up to 1 year. The warranty will be applicable to the following products:

Exterior paint (in balconies only)
Existing furniture polishing/refurbishment
Interior paint (normal, texture, geometric)
Waterproofing (interior areas of home)
Wallpaper base preparation
Wood/metal paint

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

Film Integrity Issues: Flaking or peeling of paint caused by one coat separating from another or the paint film detaching from the substrate.
Colour Fading: Significant fading of the paint color beyond what would be expected from normal exposure to light and environmental factors.
Fungal or Algal Growth: Growth of fungus or algae on wall surfaces over an area of at least 10 square feet.
Bubbling of Paint: Any bubbling of paint due to application error identified during the warranty period.

Warranty Limitations and Exclusions

The following conditions will void the warranty. Coverage is not applicable if any of these issues are present:

1.Eligibility for Warranty Coverage:

Coverage applies only if the total painting work exceeds 25,000/-, and if the customer has used the full recommended Design Jadugar paint system, including an undercoat of primer, two coats of putty, and 2-3 coats of paint on all surfaces.

Moisture and Environmental Conditions:

Paint peeling, bubbling, or blistering due to moisture intrusion, water penetration from ground-level capillary rise, or continuous dampness from leaks or seepage.
Appearance of mildew, Mold, or any other environmental conditions that contribute to paint degradation.

3.Surfaces Prone to Water Collection:

Any paint issues on horizontal surfaces or areas with structural designs that allow moisture to accumulate, such as decks, railings, stairs, porches, roofs, and wood gutters.

4.Wear and Tear, Usage, and External Elements:

Ordinary wear and tear, abrasion, mechanical damage, or fading due to direct sunlight, high humidity, or natural chalking, particularly in coastal regions.
Surface damage due to corrosive agents, abrasive materials, or exposure to harmful solids, liquids, or gases.

5.Structural and Substrate Defects:

Defects resulting from structural issues, including cracks due to ground movements, earthquakes, or structural instability.
Peeling, blistering, or chipping of paint layers due to the substrate’s high moisture content or previous structural coating issues.

6.External Surfaces and Previous Coatings:

Painting done on external walls, external waterproofing, or any repairs on outdoor surfaces (except balconies, as noted above).
Peeling of paint layers that were present before Design Jadugar’s work, or due to structural defects in previous coatings.

7.Natural and Uncontrollable Factors:

Fading, cracking, or defects caused by factors such as earthquakes, cyclones, or other Acts of God.
Damage due to bird droppings, plant pots, ants, insects, or environmental contaminants.

8.Pest Control Exclusion: Damage resulting from pest control treatments or related chemical exposure is not covered under this warranty.

9.Surfaces with Water or Moisture Issues:

Water penetration due to proximity to vegetation, air-conditioning units, or Will not concern warranty.

10.Coastal Conditions and Shade Variations:

In coastal areas, minor fading and chalking on surfaces are normal and are not considered a failure within warranty.
Shade variations may occur at the time of rectification, depending on availability and environmental effects on the original paint.

Gypsum & POP False Ceiling

The Design Jadugar warranty protects your gypsum false ceiling against workmanship defects for a period of up to 1 year. The warranty will be applicable to the following products:

Calcium silicate ceiling
Cove ceiling
Gala cutting
Grid ceiling
Gypsum ceiling
POP ceiling
PVC/VOX false ceiling

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

Board Integrity Issues: Flaking, peeling, or detachment of joint compounds or other materials from the substrate.
Surface Cracks: Visible cracks on the false ceiling surface caused by material or workmanship issues
Fungal or Algal Growth: Growth of fungus or algae on ceiling surfaces over an area of at least 5 square feet.

Warranty Limitations and Exclusions

The following conditions will void the warranty. Coverage is not applicable if any of these issues are present:

1.Eligibility for Warranty Coverage:

Coverage applies only if the total false ceiling work exceeds 25,000/-, and if the customer has used the entire Design Jadugar-recommended false ceiling system, including approved brands and materials. Mixing brands or using non-approved materials will void the warranty.

2.Structural and Environmental Conditions:

Issues caused by structural movement of the building, structural defects, or failure in materials to which the ceiling is attached.
Damage due to external forces, including near-gale or stronger winds, tornadoes, hurricanes, hailstorms, earthquakes, flooding, or fire.
Exposure to water, including sustained pooling, cascading, or immersion, which impacts the ceiling integrity.

3.Moisture and Water Intrusion:

Water penetration from ground-level capillary rise, seepage, continuous dampness, or intermittent water dripping from vegetation, air-conditioning units, or other sources.
Direct exposure to water or water vapor, such as condensation, leaking pipes, or steam that contacts the false ceiling materials.

4.External Mounts and Physical Damage:

Cracks caused by external mounts, including chandeliers, lights, or other appliances.
Damage resulting from downlight replacements, impact from objects, or other physical pressure on the ceiling. Will not be concern warranty.

5.Improper Use and Installation Conditions:

Improper installation or maintenance, including damage from exposure to smoke, chemical vapors, toxic substances, or foreign contaminants.
Installation on structural or framing members that are twisted, bowed, or otherwise distorted.
False ceiling installations in buildings or structures that have not been maintained with reasonable care.

6.Natural and Environmental Factors:

In coastal areas, minor fading or chalking on surfaces is common and is not considered a failure within warranty limits.
Organic growth, such as mold, mildew, algae, or fungus, arising from environmental conditions.

7.Improper Installation and Third-Party Issues:

Damage from installation or system design flaws or from third-party actions, omissions, or negligence. Will not concern warranty.
Damage due to outdoor exposure or installation on surfaces other than drywall, Will not concerns warranty.

Home Improvement Solutions

Design Jadugar assures the best quality for your full home.

Design Jadugar warrants your home improvement solutions against any defects as per the warranty cover provided by the Brand Partner.

The warranty claims shall be processed in accordance with the terms and conditions of the respective brand. Please contact your Design Jadugar authorized representative to learn more.

Home Improvement Solutions Warranty Coverage

Home Improvement Solutions	No. of Years	Claim
Bath space	3-10 years	As per brand warranty
Curtain accessories	1-3 years	As per brand warranty
General lights	Up to 2 year	As per brand warranty
Home automation & securities	Up to 2 year	As per brand warranty
Wooden flooring	0-7 years	As per brand warranty
Furniture	0-7 year	As per brand warranty

1.Wooden Flooring Warranty Exclusions:

Any changes or repairs made without the manufacturer’s approval.
Damages from high moisture or standing water, unless the area is properly sealed.
Usage of harsh chemicals or abrasive cleaners.
If the flooring is used outside recommended or in extreme temperature and humidity levels.
Scratches or damage from nails or any sharp objects on the wooden flooring leading to scratch marks or discoloration of the product.
Any discoloration, fading, or wear of the fabric due to sunlight, washing, or other environmental factors.

2.Bath Spaces/Shower Enclosures Warranty Exclusions:

Misuse, mishandling, or neglect, such as failure to dry the enclosure, improper storage, or failure to clean using recommended methods.
Usage of corrosive, ammonia-based, or abrasive cleaners.
Damages due to sharp objects, extreme heat, excessive vibration, or other adverse conditions.
Products bought from unauthorized sellers or those with modifications (e.g., altered wiring or connectors).

3.General Lights and Home Automation Products Warranty Exclusions:

If the product is installed incorrectly, misused, neglected, altered, or abused.
Failure to adhere to the instructional documents or user manual will also invalidate the warranty.
Any damage caused by extreme weather or other acts of nature.
Damages caused by power surges or improper voltage input. Ensuring the correct voltage and surge protection is the customer’s/user’s responsibility.
Unapproved incorporation/inclusion of unapproved replacement parts, connections, or unauthorized services. Only [Approved Brand] lighting-approved parts and services should be used. (Replace “[Approved Brand]” with the actual brand you recommend/use.)
Damage resulting from normal wear and tear, lack of regular maintenance, or improper cleaning practices. Maintenance routines specified by [Approved Brand] must be followed to maintain warranty validity.

4.Replacement: Replacement of a product is subject to the availability of the same with the OEM. If the product is discontinued/unavailable with the manufacturer, Design Jadugar will provide alternate options for the replacement.

5.Branded Materials: For branded materials, standard terms and conditions for warranty claims specified by the brand will be applicable, even if not explicitly mentioned in this document.

6.Exclusions: Warranty is not applicable to the following products:

Design Jadugar curtain fabrics
Design Jadugar wallpapers
Design Jadugar wall panels
Design Jadugar trims
Design Jadugar PVC marble panels, 3D panels
Design Jadugar mesh doors and invisible grills
Design Jadugar balcony products

7.Installation: If installation of any of the Design Jadugar Home Improvement Solution products is taken care of under services, relevant warranty would be applicable on the installation part only. Design Jadugar will rectify any installation failure subject to terms and conditions mentioned in the relevant section.

General Terms & Conditions

1.This warranty shall begin on “the commence date” that the consumer telephonically lodges their warranty policy with Design Jadugar by contacting us at +91 9409812103 and furnishing all the purchase and personal details requested by Design Jadugar. In order for this warranty policy to be valid, the registration needs to be done within 7 (seven) days from the day of handover of the project or the day the customer moves in, whichever is earlier. The warranty will be applicable on projects booked after 01/04/2025.

2.After settlement of any claim, the warranty period will not start afresh.

3.This warranty is governed by the clauses mentioned in Design Jadugar’s Quality Standards. (Make sure you have a detailed, written document outlining these standards.)

4.Design Jadugar shall provide replacement only after inspection.

5.Design Jadugar is not liable to provide any alternative accommodation during any repair work. Customers shall make their own arrangements, if required.

6.The warranty policy shall not cover any defects arising out of factors out of control of Design Jadugar, including but not limited to:

Natural calamities such as earthquakes, cyclones
Vandalism
Acts of God
Abuse or negligence by the customer
Normal wear and tear
Surfaces with contaminants
Failure or defects in the structure or previous coating
Any other external factors

7.Design Jadugar reserves the right to carry out inspections and perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product/service.

8.Design Jadugar shall use its best endeavours to ensure that the repair work is completed as soon as possible but does not assume liability for delay in this respect.

9.Design Jadugar, in its sole discretion, shall be entitled to:

Control/monitor repair which is to be carried out in accordance with all its specifications and instructions.
Appoint a contractor and/or approve the contractor appointed by the customer.

10.Design Jadugar is liable to process and execute any genuine repair or replacement request made by the customer within the warranty timeline.

11.Any additional charges, including work done over and above fixing the identified defect, will be chargeable. The cost of these additional charges is to be borne by the customer.

12.There are no warranties expressed or implied under law which extend beyond the terms set out in this warranty document.

13.Neither party shall commence any court or arbitration proceedings related to the above warranty policy before completing the entire evaluation process. Under such circumstances, the warranty policy will be considered null and void as the issue would be sub judice.

14.In case of any disputes, the same is subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

15.The facts and all matters concerning any dispute will be kept confidential by both the customer and Design Jadugar at all times.

16.The customer is expected to provide the Design Jadugar team with basic necessities such as a stool/ladder, bucket, and water at the site.

17.Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Design Jadugar representative. The decision will be made following an inspection by the representative.

18.The cost of dismantling, reassembly, and relocation of the product, wherever required, will be borne by the customer. As a standard practice, Design Jadugar will cover the product with protective covering, wherever required.

19.The warranty applies to the original purchaser only. It is not transferable to any other person.

20.Repairs are subject to the current product offerings of styles and construction options within the Design Jadugar product line at the time of the claim. If a claim is filed after a Design Jadugar product becomes obsolete or discontinued, Design Jadugar will replace the affected component with a replacement component of a similar style/make based on availability at the time of the claim.

21.For this warranty to be valid, you must:

Pay the full contract price.
Retain a copy of the original contract/invoice.
Make the property accessible to Design Jadugar’s authorized representative to perform the repairs. If you have difficulty obtaining assistance, please write to care@designjadugar.com.

22.Sole and Exclusive Remedy:

In the event of a defect in the workmanship or materials of a product or product component occurring during the warranty period described above, we will, at our option, repair or replace any defective product or product component; provided, if it is not commercially feasible to repair or replace a defective product or product component, we may refund the original price paid by you for the defective product or product component, or provide a credit towards a similar type of product sold by us. The foregoing are your sole and exclusive remedies for any product defect or non-conformity.

By way of example but not limitation, the following costs and expenses are not covered by this Limited Warranty:

(1) labour costs for the original installation, removal, or reinstallation of the product, or defective part thereof;

(2) labour costs or material charges for the removal, reinstallation, repainting, refinishing, or replacement of any other items or building materials which must be removed, replaced, reinstalled, or refinished in order to repair or replace the defective product or component.

Further, we reserve the right to modify or alter any product design, specifications, or materials without obligation to make similar changes to products previously manufactured or sold by us. The repair or replacement remedies offered by us under this Limited Warranty are contingent on the current product offerings of styles and construction options within our product line at the time a warranty claim is made by you. If a valid warranty claim is filed for an obsolete product, we reserve the right, at our sole option, to honor its repair or replacement obligations under this Limited Warranty by replacing the affected product or component with a new product or component with a similar/comparable product. If a product or components are replaced or repaired, we cannot guarantee an exact match with the finish or appearance of other products/fixtures installed at your dwelling.

23.Limitation of Liability:

Design Jadugar hereby disclaims all warranties and conditions with regard to the website and services, including without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, accuracy, timeliness, performance, completeness, suitability, and non-infringement, except to the extent such representations and warranties are not legally excludable. We do not warrant that the product description, colour, information, or other content on the website is accurate, complete, reliable, current, or error-free. We do not guarantee or warrant the exactness of any visual representation provided to assist you in identifying the products or services on the website. Additionally, Design Jadugar shall not be liable for any damages arising out of or in connection with the use or performance of the website or the services. You acknowledge that the entire risk arising out of the use or performance of the website or services remains with you.

Design Jadugar nor its suppliers, affiliates, or agents are liable for any inability to perform under this warranty due to events beyond its or their control, such as acts of God, or for property damage, personal injury, loss of use, or profits, or other consequential, punitive, indirect, incidental, or special damages, however caused, whether for breach of warranty, tort (including negligence), strict liability, or otherwise.

In no event shall Design Jadugar be responsible for consequential or incidental damages, such as loss of use, inconvenience, loss or damage to personal property, whether indirect or direct, and whether arising in contract or tort even if it had reason to know in advance that such damages were possible. Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. In no event shall Design Jadugar’s responsibility exceed the purchase price of the product or its replacement.

Design Jadugar shall not be liable for any damage resulting from any defect or from any delay to claim the warranty. The consumer must take reasonable steps to mitigate damages.

24.Design Jadugar will not be responsible for exact matching of existing colors or textures. Neither can Design Jadugar guarantee that the finish paint samples you selected will exactly match the finish coating.

25.Any claim that products sold by Design Jadugar were defective or otherwise did not conform to the contract of sale is waived unless the customer submits it in writing to Design Jadugar’s authorized representatives within thirty (30) days from the date the customer discovered or should have discovered the defect or non-conformance. No legal action or proceeding complaining of goods sold by Design Jadugar may be brought by the customer more than one year after the date the customer discovered or should have discovered the defect or problem of which it complains.

Disclaimer of Warranty:

This warranty is the only express warranty made by Design Jadugar, and it disclaims all other warranties, express or implied. This warranty disclaims any liabilities, contracts, tort, or otherwise, including negligence and strict liability, and the Company makes no warranty of merchantability or of fitness for any particular purpose whatsoever.

27.This warranty is conditioned upon normal use and reasonable maintenance of such equipment; prompt written notice of all defects to Design Jadugar’s authorized representatives; no repairs or additions have been done except by Design Jadugar authorized representatives; said defect not resulting from misuse, negligence, accident, abnormal wear and tear, and alteration of the original parts or adjustments by the customer or third parties or act of God

Design Jadugar Warranty