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Delivery and Execution – Design Jadugar
1. Who will be installing my home interiors?
Your on-site execution will be handled by expert service partners, carefully selected from our network of trusted professionals. We choose partners based on their expertise, quality of work, and adherence to our standards. All Design Jadugar branded products are manufactured to our specifications, and installation is handled by our trained teams. For customized products or specialized services, we work with trusted partners who meet our quality and service criteria.
2. Who are service partners?
Our service partners are vetted professionals, chosen for their skills, experience, and reliability. They undergo a thorough evaluation process to ensure they meet our quality, timeline, pricing, and workmanship standards.
3. What are the parameters on which Design Jadugar sets service partners?
We believe in transparent communication. Your project manager will provide regular updates on the progress of your project through our project management application. We will also schedule virtual meetings to discuss progress and address any questions or concerns you may have.
4. At what point during the project, do I choose a service partner?
Design Jadugar selects the most suitable service partner for your project based on your design, scope, budget, and timeline location. We handle this process to ensure a seamless and efficient execution.
5. Can I select the service partner for my project?
Design Jadugar manages the selection of service partners to guarantee quality and compatibility with our design vision. We work with a pre-vetted network of trusted professionals to ensure the best outcome for your project.
6. How many quotes will I receive from service partners?
Design Jadugar handles the quoting process internally with our network of service partners. We will present you with a comprehensive project quote that includes all costs.
7. The quotes shared by Service Partners are higher than expected. Can I request for more quotes that fit my budget?
We work with our network of service partners to provide competitive pricing. If you have budget concerns, please discuss them with your project manager, and we will explore options to meet your needs.
8. Can I bring my own contractor to execute the design?
While we have a network of trusted service partners, we are open to discussing the possibility of working with your preferred contractor. Please discuss this with your project manager early in the process so we can evaluate if they meet our requirements.
9. Will the chosen service partner offer everything that I require for my home project?
We select service partners based on their ability to handle the scope of your project. For specialized services, we may work with multiple partners to ensure the best expertise for each aspect of the project. Design Jadugar will not be responsible for any work done by the service partner.
10. How long will it take for designing and execution of my project?
The designing and execution timeline depends on the specifics of your project, including the products ordered, the complexity of the installation, and site readiness. We will provide you with a detailed schedule once your order is confirmed and will keep you updated on any changes.
11. What happens if I only go ahead with a modular order and opt for an independent contractor doing some civil work on site?
For projects where we are only providing modular products, we will coordinate the delivery date with you based on the readiness of your site after the civil work is completed. We require confirmation of site readiness before dispatch. Storage charges may apply for delays in site readiness beyond a specified timeframe.
12. How soon can I expect work to begin?
Work will typically begin once your order confirmation payment is received and the site is ready. We will coordinate with the service partner and keep you informed of the start date.
13. Will Design Jadugar service partners affect promised timelines?
We strive to adhere to project timelines. Your project manager will work closely with the service partners to ensure timelines are met. However, unforeseen circumstances can sometimes cause delays. We will communicate any such delays to you promptly.
14. Who will be my go-to person during execution?
Your dedicated project manager will be your primary point of contact throughout the execution process. They will be available to answer your questions and address any concerns.
15. Who will audit the quality of the project?
We have a quality control process in place, including regular site visits by your project manager and periodic audits by our quality assurance team.
16. Are Design Jadugar services chargeable?
Yes, our design and project management services are chargeable. The cost will be clearly outlined in your quotation and will be agreed upon before the project begins.
17. Are Design Jadugar services inclusive of taxes?
Yes, all prices quoted are inclusive of applicable taxes.
18. Why is there an expiry date attached to the quote?
Prices for materials, labour, and services can fluctuate due to market conditions. The expiry date ensures that the quoted prices are valid for a specific period.
19. Will I receive a separate invoice from the Design Jadugar service partner?
Invoices for products and services will be provided by Design Jadugar.
20. Do service partners offer a separate warranty/guarantee?
Warranties and guarantees for products and services are typically provided by the manufacturers or vendors. We will facilitate communication between you and the relevant parties regarding any warranty claims.
21. How much damage does the insurance cover protect?
We maintain insurance coverage for potential damages arising from our services. The specific details of the coverage will be provided to you in your project contract.
22. Will I get a refund if I am unhappy with the quality of work of the service partner?
We are committed to your satisfaction. If you are unhappy with the quality of work, please contact your project manager. We will work with you to address the concerns and find a resolution.
23. Are Design Jadugar services available separately on demand?
Our services are typically offered as a complete design and execution package. However, we may consider offering individual services on a case-by-case basis. Please contact us to discuss your specific needs.
