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Returns, Exchanges & Delay Penalty Policy
At Design Jadugar, your satisfaction and trust are at the heart of everything we do. Designing a home is a deeply personal journey, and we recognize the importance of transparency, accountability, and fairness throughout this process. Our Returns, Exchanges, and Delay Penalty policy has been designed to reflect our commitment to service excellence, timely execution, and client-first support.
1. Return & Exchange Policy
A. Before Order Placement (Design Stage)
- You are free to make changes to your tentative quotation before final order confirmation. This includes removing, modifying, or replacing products, finishes, or furniture options during design discussions.
- Once your order is finalized and confirmed with an advance payment, any further changes may affect timelines and cost, and are subject to feasibility.
B. After Order Placement (Production Stage)
- Most products are made-to-order, tailored to your home’s dimensions and aesthetic. As such, post-order cancellations, returns, or modifications are generally not permitted.
- You will receive a detailed Bill of Quantities (BOQ) and material selections for approval before production begins.
2. Damaged or Defective Products
If you receive any product that is:
- Damaged in transit,
- Has manufacturing defects,
- Does not match the specifications in the signed-off design/BOQ.
You must notify us within 7 days of delivery at:
Email : care@designjadugar.com or Phone: +91 9409812103
Upon receiving your complaint, we will:
- Inspect the item (virtually or physically)
- Offer a suitable resolution: Repair, Replacement, or Refund (in rare, valid scenarios)
3. Conditions for Return or Replacement
- Issue must be reported within 7 days of delivery.
- Product must be unused, undamaged, and in original packaging.
- Proof of purchase is required.
- Custom furniture, modular kitchens, wardrobes, and bespoke décor elements are non-returnable except for major defects.
4. Non-Returnable Items
- Altered, installed, or used items.
- Custom-size, custom-colour, or bespoke orders.
- Unboxed electricals, lighting, sanitaryware.
- Rendered services.
- Independently installed third-party products.
5. Refund Terms
- Only provided in cases of manufacturing failure or undeliverable confirmed items.
- Processed within 10–15 business days to original mode of payment.
6. Inspection & Resolution Timeline
- Inspection scheduled within 3–5 working days of request.
- Replacements may take 2–4 weeks depending on availability.
Delay Penalty Policy
We aim for timely and predictable project delivery. However, in the rare case of delays caused solely by Design Jadugar, we offer a structured penalty.
7. What is the Delay Penalty?
If a project exceeds the committed handover date due to reasons within our control, you may be eligible for a delay penalty, calculated as:
0.25% of the total project value per week of delay (Max 1.5%)
8. Situations Where Delay Penalty Does Not Apply
A. Client-Caused Delays:
- Design/scope changes post sign-off
- Approval/payment delays
- Site inaccessibility or readiness delays
B. Force Majeure Events:
- Natural disasters, strikes, riots, pandemics, government actions
C. Vendor Delays:
- Vendors selected independently by client
9. Exceptions & Dispute Handling
- Delay penalties apply only when specified in contract.
- Disputes will be resolved mutually before legal options are considered.
- Contact Customer Experience Team for support.
10. Contact for Grievances or Escalations
Email: grievance@designjadugar.com
Phone : +91 9409812103 (Mon–Sat, 10 AM – 6 PM)
